Refund Policy
Our refund policy details how deposits, cancellations, and returns are managed, along with processing timelines and non-refundable items.
1. General Policy
We strive for complete client satisfaction. If you are not wholly satisfied with our services, we encourage you to contact us within 14 days of the service completion to discuss your concerns. We will work to resolve any issues amicably.
2. Refunds for Deposits
Deposits are non‑refundable once we have commenced design work or allocated resources. However, if you cancel within 24 hours of paying the deposit, you are eligible for a full refund.
3. Service Cancellation
If you cancel a service after the design phase has begun, you will be charged for the work completed up to the cancellation date. Any remaining prepaid amounts will be refunded minus a 10% administrative fee.
4. Refund Processing
Refunds will be processed within 10 business days after the refund request is approved. We will use the same payment method you used for the original transaction.
5. Non‑Refundable Services
Consultation fees, rush fees, and any experiential or custom‑ordered product costs are non‑refundable once the order is placed. Digital files and downloaded content are also non‑refundable.
6. Contact for Refund Requests
To request a refund or cancellation, please email us at {{ EMAIL }} with your invoice number and reason for the request. We will review and respond within 5 business days.